Privacy Policy

Article 1: General Principle

Tokyo Wheelchair/Osaka Wheelchair collect information from users only to the extent necessary to provide the wheelchair rental service and handle it appropriately within its intended purpose.

Article 2: Information We Collect

1. We may automatically collect internet domain names, IP addresses, access logs and similar technical information. Cookies may be used to identify browser sessions, but are not used to collect personal information that identifies an individual. Cookies can be disabled in browser settings.
2. We may collect information equivalent to passport details, place of residence, accommodation address and hotel name, travel details such as flights or other transport reservations, and information about requested assistive devices.

Article 3: Purpose of Use

1. Information collected under Article 2 is used to operate and provide our services.
2. Some information may be shared with delivery providers and relevant affiliated services solely to arrange device delivery and pickup.

Article 4: Limits on Use and Disclosure

We do not use collected information for purposes other than those stated in Article 3 or share it with third parties, except where required by law, consent has been obtained, or applicable privacy law permits it. Statistical information may be disclosed after processing that prevents identification of individuals.

Article 5: Safety Measures

We take necessary measures to manage personal information properly and prevent leakage, loss or damage. Contractors that handle information are managed to ensure appropriate protection.

Article 6: Disclosure and Correction

We respond to requests for disclosure, correction or suspension of use in accordance with applicable personal information protection law.

Article 7: Scope

This policy applies only to Tokyo Wheelchair/Osaka Wheelchair's services. Third-party services linked from this website, including social media, are governed by their own privacy policies.