Frequently asked questions
Everything you need before requesting.
Find clear answers about rates, delivery, payment, the wheelchair and returns.
How much is the rental fee?
USD 15 per calendar day, tax included. Shipment fees are charged separately.
How much is the shipment fee?
For hotels in the Tokyo area, delivery is USD 35 and return is USD 35. Haneda and Narita airport service is USD 150 each way. For hotels elsewhere in Japan, we will quote the shipment fee based on the location.
Do you deliver outside Tokyo?
Yes. We arrange wheelchair delivery to staffed hotels across Japan. Tell us your itinerary and hotel details, and we will confirm availability and provide a quote.
How can I pay?
We accept credit cards and debit cards through PayPal, as well as PayPal payments. You pay only after we confirm availability and send your Booking Confirmation Form.
Where can I receive the wheelchair?
At a staffed hotel in Japan, or at Haneda or Narita Airport when airport service has been arranged in advance. Airbnb delivery is not available.
How do I return it?
Return it through your hotel front desk or concierge, or at a designated Yamato Transport counter at the airport. We send detailed instructions in English.
What types of wheelchairs do you offer?
Our standard model is a manual foldable wheelchair. Electric wheelchair availability may also be requested.
When should I reserve?
We recommend booking early. Requests are accepted from three months before your rental start date. Requests made less than five days before use may require an express delivery fee.
Are the wheelchairs cleaned and maintained?
Yes. Every wheelchair is inspected, cleaned and disinfected by our staff before shipment.
What is the cancellation policy?
Cancellation is free four or more days before the rental starts. A 100% rental and shipment fee applies from three days before the rental start date, on the start date, and for no-shows.
Can I use it on a cruise ship or at a theme park?
Yes.
Can I extend the rental period?
Extensions may be possible depending on availability. Please contact us as early as possible.
Do you offer long-term discounts?
Yes. Discounts may be available for rentals of two weeks or longer. Ask us for a quote.
Your trip, made simpler
Still have a question?
Send your dates, itinerary and question in the rental request. We will review it personally.