Q: How much is the rental fee?

A: USD 15 per day (tax included).

Q: How much is the shipping fee?

A: It depends on the pick-up and return address.

Q: How can I make a payment?

A: We accept credit card payments via PayPal.

Q: When should I make the payment?

A: Payment should be completed after we confirm the availability and send you a booking confirmation form.

Q: Where can I pick up the wheelchair?

A: You can pick it up at your hotel or at the airport.

Q: Where can I return the wheelchair?

A: You can return it at your hotel’s front desk/concierge or at a Yamato Transport counter at the airport.

We will provide return instructions in English.

Q: What types of wheelchairs do you offer?

A: We offer both manual and electric wheelchairs.

Q: What are the dimensions of the wheelchair?

A:

• Overall: Width 61.5 cm × Height 90 cm × Length 96.5 cm

• Folded: Width 38 cm × Height 70 cm × Length 78 cm

• Weight of the wheelchair: 12 kg

• Weight Capacity: Up to 100 kg

Q: When should I make a reservation?

A: We recommend booking early.

Reservations are accepted from up to 3 months before the desired start date.

Q: Are the wheelchairs cleaned and maintained?

A: Yes, all wheelchairs are inspected and disinfected by our staff before each shipment.

Q: What is your cancellation policy?

A: 4 days or more before the rental start date: No cancellation fee.

Please refer to our full cancellation policy on our website for more details.

Q: Can I use the wheelchair on a cruise ship or at theme parks?

A: Yes.

Q: Can I extend the rental period?

A: Yes, extension may be possible depending on availability. Please contact us as early as possible.

Q: Do you offer long-term rental discounts?

A: Yes, we offer discounts for long-term rentals (starting from 2 weeks). Please contact us for more details.